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- Since all orders are as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
- Cancellation of Order shall be mailed by the customer at firstname.lastname@example.org with the Subject: “Cancellation Request” and specifying in the mail:
i) Order ID
ii) Reasons for Cancellation
- Pinnacle Biosciences will issue a refund to the same card/account/medium through which you have made the payment in case of cancellation.
- All refunds shall be made within the period of 7-10 working days from the date of cancellation.
- It is entirely up to Pinnacle Biosciences’s discretion to change, cancel, refund or otherwise offer any other option to the customer.