1. Since all orders are as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
  2. Cancellation of Order shall be mailed by the customer at info@pinnaclebiosciences.com with the Subject: “Cancellation Request” and specifying in the mail:
    i) Order ID
    ii) Reasons for Cancellation
  3. Pinnacle Biosciences will issue a refund to the same card/account/medium through which you have made the payment in case of cancellation.
  4. All refunds shall be made within the period of 7-10 working days from the date of cancellation.
  5. It is entirely up to Pinnacle Biosciences’s discretion to change, cancel, refund or otherwise offer any other option to the customer.